Privacy policy

Last updated: September 27, 2026

This Privacy Policy explains how Bespokexls ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.bespokexls.com, place an order, contact us, or otherwise interact with our services.

We are committed to handling personal information responsibly and providing transparency about how customer information is collected and used.

Who We Are

Bespokexls is an independent online retailer specializing in trail running apparel and equipment.

Bespokexls is operated from the United Kingdom and serves customers in the United States and other international markets.

Website
www.bespokexls.com

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information provided by service providers that support our business operations.

Information You Provide

When you place an order, contact customer support, request assistance, or interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Payment-related information processed by payment providers
  • Customer service communications
  • Return and refund requests

Payment information is securely processed by applicable payment providers. We do not store complete payment card details on our website or internal systems.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Time zone
  • Pages visited
  • Products viewed
  • Cookie and similar technology data

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.
  • Verify payments and help prevent fraudulent transactions.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to customer inquiries.
  • Improve our website, products, and customer experience.
  • Analyze website performance and marketing effectiveness where applicable.
  • Comply with legal and regulatory obligations.

Shopify and Service Providers

Our website is operated using Shopify, an ecommerce platform that supports our online store operations.

Shopify and applicable payment providers, together with other service providers, may process personal information required to provide services such as:

  • Payment processing
  • Shipping and delivery
  • Customer support
  • Fraud prevention
  • Website hosting and technical services
  • Analytics and marketing services where applicable

These service providers may process information according to their own privacy policies and applicable legal requirements.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

Cookies may be used for website functionality, shopping cart operations, security, analytics, performance measurement, marketing activities where applicable, and customer preferences.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect some website features.

Sharing Your Information

We do not sell your personal information for monetary consideration.

We may share personal information with service providers when necessary to operate our business, including payment providers, shipping providers, technical service providers, analytics providers, and marketing service providers where applicable.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including:

  • Requesting access to personal information we hold about you.
  • Requesting correction of inaccurate information.
  • Requesting deletion of personal information where applicable.
  • Requesting information about certain processing activities.
  • Managing marketing communication preferences.

California residents may have additional privacy rights under applicable California privacy laws.

Privacy Choices

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing communications.

You may also contact us at hello@bespokexls.com for privacy-related requests. We will review and respond to requests in accordance with applicable laws.

International Visitors and Data Protection

Customers from different countries may access our website.

Personal information may be transferred and processed in locations where we or our service providers operate in order to provide our services.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, comply with legal obligations, resolve disputes, and prevent fraud.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated Last Updated date.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us.

Store Name
Bespokexls

Website
www.bespokexls.com

Email
hello@bespokexls.com

Phone
+44 7931839016

Business Address
79 North View
ASPATRIA
CA7 3EL
United Kingdom

Customer Support Hours
 Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday–Sunday: Closed