Refund policy
Last updated: September 27, 2026
Return Window
At Bespokexls, we aim to provide a clear and transparent return process for our customers.
We offer a 30-day return policy. Customers may request a return within 30 days after the delivery date.
Customers should contact us before sending any items back and follow the return instructions provided by our customer support team.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
• Items must be unused, unworn, and in the same condition as received.
• Proof of purchase, such as an order confirmation, may be required.
Items that have been worn, washed, damaged, altered, or used may not be eligible for return.
Return Process
To request a return:
1. Contact us at hello@bespokexls.com with your order number and reason for the return.
2. Our customer support team will review your request and provide return instructions .
3. After review, the return instructions and return address will be provided if required.
4. Please package the item securely and return it according to the instructions provided.
Please do not send items before receiving return instructions from our customer support team.
Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us with the following information:
• Order number
• Description of the issue
• Photos showing the problem
After reviewing your request, Bespokexls may provide an appropriate solution where applicable, which may include replacement, refund, or return assistance.
Return shipping costs for approved defective, damaged, or incorrect items may be covered by Bespokexls.
Customer-Initiated Returns
For personal reasons, including change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.
Bespokexls does not charge any restocking fees.
Refund Process
Once the returned item is received and inspected, we will review the item condition and notify you of the refund status.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Exchanges
Bespokexls may provide exchange assistance for items that arrive defective, damaged, or incorrect after reviewing the request.
For exchange assistance, please contact our customer support team with your order details and a description of the issue.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
• Check your bank account or payment account again.
• Contact your payment provider for additional information.
• Contact us if the issue continues.
Our customer support team will assist with refund-related questions.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing an order.
Orders are generally processed within 1–3 business days after payment confirmation. If your order has not entered shipment processing, we will make reasonable efforts to assist with cancellation requests.
Once an order has been shipped, cancellation requests cannot be accepted and the order must follow the return process described in this policy.
Contact Information
For any return or refund questions, please contact us:
Store Name
Bespokexls
Website
https://www.bespokexls.com/
Email
hello@bespokexls.com
Phone
+44 7931839016
Business Address
79 North View
ASPATRIA
CA7 3EL
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday–Sunday: Closed
Response Time
We aim to respond to customer inquiries as soon as possible during our customer support hours.
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