Shipping policy

Last updated: September 27, 2026

1. Order Processing Time

All orders placed through Bespokexls will be processed within 1–3 business days.

Business days are defined as Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email containing tracking information.

2. Shipping Destinations and Delivery Times

Our estimated delivery times are as follows:

Processing time: 1–3 business days

Estimated shipping time: 6–9 business days

Estimated total delivery time: 7–12 business days

Please note that the delivery times above are estimates and are not guaranteed.

Delivery delays may occur due to the following factors beyond our control:

• Weather conditions
• Carrier delays
• Customs clearance
• Incorrect shipping information
• Public holidays
• Surge in order volume

3. Shipping Costs

We offer free standard shipping on eligible orders within our supported delivery regions.

If shipping fees apply, they will be clearly displayed at checkout (prior to payment confirmation).

4. Shipping Origin and Order Fulfillment

Bespokexls is an online retail store serving customers worldwide.

Orders are processed and shipped with the assistance of trusted fulfillment and logistics partners.

Depending on product availability and the delivery destination, orders may be shipped from different fulfillment centers.

Bespokexls manages order processing, shipping coordination, delivery support, and customer service.

5. Tracking Information

Once your order has shipped, we will provide a tracking number via email.

It may take 24–72 hours for tracking information to update after shipment. Depending on the destination, orders may be delivered by USPS, Royal Mail, or other local carriers.

 6. Accuracy of Shipping Address

It is the customer's responsibility to provide accurate and complete shipping information at checkout.

If you need to change your shipping address, please contact us within 12 hours of placing your order.

Once an order has shipped, we are unable to change the shipping address or redirect the package.

7. Delays, Omissions, or Lost Packages

While we strive to meet estimated delivery times, delays may occur due to logistics carriers, customs clearance, weather conditions, or other unforeseen factors.

If your order has not arrived within 30 business days of shipment, please contact our customer support team.

If a package is confirmed lost by the carrier, we will work with you to provide an appropriate solution, such as arranging a replacement or a refund where applicable.

8. Contact Information

If you have any questions regarding delivery, please contact us via the following methods:

Store Name
Bespokexls

Email
hello@bespokexls.com

Phone
+44 7931839016

Business Address
79 North View
ASPATRIA
CA7 3EL
United Kingdom

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed

Response Time
We aim to respond to customer inquiries within 24–48 business hours.